We try to meed the customer 100% satiscation,but there are some situation we accept refund or return.
The obvious quality problem. like broken, material is obvious different to the original,sold out.
And for the following situation we don't accept refund:
The size problem. normally when you have question about size you need to confirm with us. we will give you the size details.
Customs tax. normally we send the parcel as gift and write at a small value like 10-20 USD. so 90% of the parcel will fee tax, even customs ask the tax, it maybe around 10-20usd. you have to pay the tax to get the parcel instead of refund.